Cancellation policy

One-Time Purchases

Moxie Moon currently sells personalized books as one-time purchases.

We do not automatically enroll customers in a subscription or recurring billing program unless a recurring purchase option is clearly and separately offered at checkout.

Cancelling a Personalized Book Order

Because Moxie Moon books are made specifically for each customer, cancellation depends on the production status of the order.

You may request cancellation by contacting:

support@mymoontale.com

as soon as possible after placing your order.

If personalization or physical production has not yet started, we will make reasonable efforts to cancel the order.

Once personalization has been approved and/or the book has entered production, cancellation may no longer be possible because the product has been created specifically for you.

Order Changes

If you need to change:

• a child's name;
• age;
• photograph;
• dedication;
• shipping address; or
• other personalization information,

please contact us immediately.

Changes cannot be guaranteed after production has started.

Shipping Delays

If we are unable to ship an order within a shipping timeframe we specifically promised, we will provide the options required by applicable law. For U.S. internet orders, FTC rules require sellers in covered circumstances to notify customers of qualifying delays and give them the choice to accept the delay or cancel for a refund.

Refunds After Cancellation

Where cancellation is accepted, refunds will be returned to the original payment method.

Bank and payment-provider processing times may vary.