Refund policy

  • At MyMoonTale every personalized book is created specifically for one child. Because our books are customized using information provided by the customer—including the child's name, photo, appearance, and other personalization details—they cannot normally be resold or reused.

    Personalized Products

    All personalized MyMoonTale books are made to order.

    Once a personalized book has been approved for production or has entered production, it is considered a custom product and is not eligible for return, exchange, or refund simply because you changed your mind.

    This does not affect any rights you may have under applicable consumer protection laws.

    Our MyMoonTale Quality Promise

    We want the book you receive to match the personalized product you approved and to arrive in excellent condition.

    Please contact us within 30 days of delivery if:

    • your book arrives damaged;
    • your book contains a printing or manufacturing defect;
    • you receive the wrong book;
    • the physical book materially differs from the personalization that you approved due to an error on our side; or
    • pages are missing, duplicated, incorrectly bound, or otherwise defective.

    Please email us at support@moxiemoon.com and include:

    • your order number;
    • a brief description of the issue; and
    • clear photographs showing the problem.

    After reviewing your request, we may offer a replacement, reprint, or refund depending on the circumstances.

    Personalization Errors

    Customers are responsible for reviewing the information they submit, including names, ages, spelling, photographs, and other personalization details.

    If you are provided with a preview before production, please review it carefully.

    We cannot offer a free replacement or refund for errors that were entered by the customer and subsequently approved, including:

    • misspelled names;
    • incorrect age or personal information;
    • an unsuitable or incorrect uploaded photograph; or
    • personalization choices approved during the preview process.

    If we made the error, we will make it right.

    Natural Printing Variations

    Small differences in color, cropping, positioning, or appearance may occur between a digital screen preview and the final printed product because screens and printing processes reproduce colors differently.

    Minor variations that do not materially affect the quality or personalization of the book are not considered defects.

    Damaged During Shipping

    If your package arrives visibly damaged, please photograph the packaging and the book before discarding the packaging.

    Contact support@mymoontale.com as soon as possible so that we can investigate and arrange an appropriate solution.

    Refund Processing

    When a refund is approved, it will be returned to the original payment method.

    Processing times after a refund is issued depend on your bank or payment provider.

    Contact

    For any return, replacement, or refund question, contact:

    MyMoonTale.com Customer Care
    Email: support@mymoontale.com