Shipping policy

Every MyMoonTale book is personalized and made specifically for your child. For that reason, your order requires both a production period and a shipping period.

Production Time

Production begins after all required personalization information where applicable, customer approval have been received.

Estimated Shipping Time

After production, estimated delivery times are:

United States: 5–7 business days
Canada: 5–7 business days
United Kingdom: 5–10 business days
European Union: 5–10 business days

These estimates do not include the production period.

Tracking

When tracking is available, you will receive tracking information at the email address provided during checkout after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the parcel.

Delivery Estimates

Delivery dates are estimates and may be affected by:

  • carrier delays;
  • weather;
  • customs processing;
  • public holidays;
  • incorrect delivery information;
  • high seasonal order volumes; or
  • circumstances outside our reasonable control.

If we become unable to ship your order within the timeframe we promised, we will contact you and provide available options, including cancellation and refund when required by applicable law.

Address Changes

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us immediately at:

support@mymoontale.com

We cannot guarantee that an address can be changed after an order has entered production or fulfillment.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be resent.

Lost Packages

If tracking indicates that your package may be lost, contact us at support@mymoontale.com.

We will investigate the shipment with the carrier and determine the appropriate resolution.

Damaged Packages

If your book arrives damaged, please photograph both:

  1. the shipping packaging; and
  2. the damaged book.

Send the photographs and your order number to support@mymoontale.com

International Orders, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges depending on the destination and your checkout configuration.

Choose whichever is true for your store:

Option A — duties included:
Applicable import taxes and duties are collected at checkout where indicated.

Option B — customer pays duties:
Unless expressly indicated at checkout, customers are responsible for import duties, taxes, or customs charges imposed by their destination country.

Do not publish both options.

Questions

Shipping questions can be sent to:

Moxie Moon Customer Care
support@mymoontale.com